Terms and Conditions

Using Shamstay BnB

These Terms and Conditions apply to the Shamstay BnB website and iOS and Android apps. By creating an account or using booking or hosting features, you agree to these terms and the specific booking information shown before you submit a request. Our Privacy Policy explains personal-data handling.

You must be at least 18 and legally able to enter the relevant agreement. Provide accurate information, keep your sign-in credentials private, and act only for yourself or with permission from anyone you represent. Tell support if you suspect unauthorised account use.

Listings and responsibilities

Shamstay BnB provides a platform to discover accommodation, submit booking requests, communicate and manage relevant payments and records. Hosts provide and operate their accommodation and are responsible for accurate descriptions, genuine photos, availability, legal permission to host, safety, house rules and applicable taxes or permits.

Guests must review the listing, dates, guest count, amenities, accessibility, arrival rules and cancellation policy before requesting a stay, and follow the agreed house rules. Ask the host about any essential requirement. Identity approval and listing review are trust indicators, not guarantees of safety, suitability or an uninterrupted stay.

Requests and booking confirmation

Search results and date selections are subject to live availability checks. Sending a booking request, receiving a message or opening a checkout page does not by itself confirm a reservation. Treat a reservation as confirmed only when the service records and displays a confirmed booking status.

Hosts and guests must honour the confirmed dates, occupancy and disclosed terms. Changes require the applicable platform process and any necessary agreement. Do not rely on the AI assistant as a booking confirmation, payment receipt or professional travel, legal or safety advice.

Prices, fees and payment

Checkout shows the applicable accommodation charges, fees, taxes or deposits and the total in Syrian pounds (SYP). Other displayed currencies are approximate conversions unless checkout expressly says otherwise. Review the final amount, payment method and any provider conditions before authorising payment.

Payment methods depend on availability and may include online providers, supported bank transfer or cash at the property. A redirect or screenshot is not proof of a successful payment: the service relies on provider confirmation or the relevant verified payment record. Cash remains unpaid until collection is recorded. Do not pay twice when a payment is pending; contact support.

Hosts are responsible for their agreed commissions and payout information. Payouts, adjustments and refunds depend on verified records and applicable provider processing. These terms do not promise a particular provider, exchange rate or processing time.

Cancellations, refunds and disputes

The cancellation policy displayed for the property and booking applies. Review the refund estimate before confirming cancellation; payment-provider confirmation is required before an online refund is recorded. An unpaid booking has no collected payment to refund; disclosed cash cancellation charges may remain payable where legally enforceable. New bookings show a versioned cancellation policy at checkout, including the applicable fees, prepaid refunds and property-local deadlines. The policy accepted for your booking continues to apply, subject to applicable law. Cash restrictions affect only Cash Payment. See the separate Cancellation Policy for arrival confirmation, manual release, disputes and restrictions.

Report accommodation, payment or safety concerns promptly through support and provide relevant evidence without exposing another person’s sensitive information. Resolve outstanding bookings, payments and disputes when closing an account. Shamstay support is not an emergency service; contact local emergency services when needed.

Content and acceptable use

Only upload content you own or are authorised to use. You give Shamstay permission to store, process and display that content as needed to operate the service, including publishing listing photos or reviews you submit for publication. You retain your rights in your content. Private verification evidence is not licensed for public promotion.

Do not submit false listings or reviews, harass or discriminate, share unlawful content, impersonate others, disclose private identity or payment information, misuse messages, bypass access controls or interfere with the service. We may restrict content or account access to investigate abuse, protect users or meet legal obligations. Contact support to challenge an error.

App licence and third-party services

We grant you a personal, limited, non-transferable licence to use the app on devices you own or control, subject to these terms and applicable store usage rules. You may not redistribute, resell or reverse-engineer the service except where the law permits. External payment, mapping and other providers have their own applicable terms and privacy notices.

For the iOS app, these terms are between you and Shamstay BnB, not Apple. Shamstay is responsible for the app and its support, subject to applicable law. Apple has no obligation to provide maintenance or support. To the extent a paid app fails an applicable warranty, you may notify Apple for any refund of the app purchase price required by its terms; other app claims are handled by Shamstay as required by law. Apple and its subsidiaries are third-party beneficiaries of these app-licence provisions and may enforce them. You must comply with applicable export and sanctions laws and relevant third-party agreements.

Service changes and your legal rights

Availability, features and providers can change. We may update these terms and show the new version and date here, with appropriate notice of material changes. The terms applicable to a confirmed booking remain subject to its disclosed booking conditions and mandatory law.

Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. To the extent permitted by law, Shamstay is not responsible for losses caused solely by inaccurate host information, a third-party service or circumstances outside its reasonable control. Disputes remain subject to applicable law and the rights and courts available to you; these terms do not impose a particular foreign court or waive mandatory rights.

For questions, complaints or account closure, contact info@shamstaybnb.com. Account deletion and data-retention information are described in the Privacy Policy and account-deletion page.