Contact
Get in touch
For a booking or account issue, sign in to open a tracked support case. If you cannot sign in, or have a general or privacy question, use the email address below.
Public contact
Contact without signing in
Email info@shamstaybnb.com. For an existing booking, include its reference and a short description of the issue. Never send passwords, full card details or identity-document images by email.
See the Privacy Policy for data requests and the Terms and Conditions for booking responsibilities.
Choose a topic
Choose the right contact route
A booking or your account
Sign in and open a support case. Add your booking reference so the team can find it quickly.
Open a support caseQuestions before you book
Most questions about booking, payments and cancellations are answered in the Help centre.
Visit the Help centreHosting with ShamStay
Read the host guide for eligibility, requirements and commission, then register when you are ready.
Read the host guideHotels and property managers
Tell us about your properties and the system you use to manage them, and we will assess an integration.
Send an integration enquiryA safety concern
Open a support case with the Safety concern category. For anything urgent, contact local emergency services first.
Report a concern