Cancellations and refunds
Cancellation policy
Review the terms and exact property-local deadlines before booking. Your accepted policy stays attached to your reservation.
Before check-in
Cancellation & Refund Policy
48 hours or more before check-in
For a fully prepaid booking, cancellation incurs a 15% fee on the total booking amount and a 85% refund. Unpaid cash charges depend on the accepted policy and its enforceability setting.
Less than 48 hours before check-in
You can still cancel before scheduled check-in. Fully prepaid bookings are non-refundable, subject to applicable law. Unpaid cash cancellation charges may equal the full total where legally enforceable.
Host cancellation or manual release
No guest cancellation fee applies. Applicable prepaid amounts enter the full refund workflow. Released dates become available while unrelated host blocks remain.
Cash Payment
Cash bookings and arrival confirmation
Does a cash booking require host approval?
No. Valid cash bookings confirm automatically, with Cash Due recorded separately from payment collection. Online bookings confirm after server verification of payment. Properties connected to an external reservation system may need that system's confirmation.
How is the cancellation deadline calculated?
The deadline is the property's scheduled local check-in datetime minus the disclosed cutoff. Cancellation exactly at the deadline still qualifies for the early policy.
What are the Cash Payment restriction rules?
3 qualifying guest cash cancellations in 30 days restrict Cash Payment for 7 days. One cash no-show confirmed by the primary host after the arrival grace period restricts it for 14 days. Guests can dispute an incorrect no-show from My bookings. Your account and other payment methods remain available.
Can the host release a cash booking?
Confirm your intention to arrive by 4 hours before scheduled check-in. After that deadline, the host may manually release an unconfirmed, unpaid cash reservation. Release is never automatic and is not a verified physical no-show.
Does cancelling an unpaid cash booking create a charge?
The current policy does not enforce unpaid cash cancellation charges. Cash-booking restrictions can still apply. Older bookings keep their accepted policy.
When is a refund complete?
A refund remains pending until provider confirmation or documented physical cash return and finance reconciliation. Do not make a second payment while your first payment is processing.
What happens to older bookings?
Older bookings retain their accepted policy. Review the cancellation assessment shown for your reservation before confirming cancellation.
Manage your booking
See your policy, cancellation assessment, arrival confirmation and support options.