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Search on Explore, open a listing to check its photos, house rules and cancellation policy, then choose your dates and guests and send a booking request from checkout.

A valid cash booking can confirm immediately. Online bookings confirm after payment is verified; externally managed properties may also need their reservation system to confirm. Opening checkout or sending a message is not confirmation. Check the status in My bookings.

Signed-in guests can see every booking, its status and its documents in My bookings.

Use the message option on a property page to ask the host questions before booking. Confirmed bookings also have a conversation linked to the reservation.

Booking amounts are recorded in Syrian pounds (SYP). Other display currencies may be approximate conversions. Review the itemised accommodation, cleaning and service fees, taxes, any deposit and the final payment currency at checkout.

Depending on the stay, you can pay in cash at the property on arrival, or online or by bank transfer where those methods are available. See ways to pay.

Yes. ShamStay issues booking documents from the confirmed booking totals, and you can find them with the booking in My bookings.

Your booking keeps the versioned policy accepted at checkout. Fees, prepaid refunds and deadlines depend on that policy and the scheduled property-local check-in time. Read the current cancellation policy.

Yes. The property's policy and your current refund estimate are shown before you confirm the cancellation.

An online refund is recorded once the payment provider confirms it. Cancelling also releases the dates for other guests.

Qualifying guest cash cancellations and confirmed cash no-shows can restrict new cash bookings. The current policy explains the thresholds, restriction period and dispute process. Check your accepted booking policy and account status for the terms that apply to you.

Verifying your contact details protects your bookings and messages and lets Hosts know who they are welcoming.

Use Forgot password to receive a reset link. If you can no longer access your email or phone, use account recovery.

Yes. Use the language option in the menu, or go straight to the Arabic experience.

Register a host account, verify your identity and prepare a listing for review. The host guide lists everything you need.

There is no subscription or listing fee. ShamStay charges a commission on eligible host charges, and the rate is fixed when each booking is made.

For online payments, eligible earnings can be requested to a verified bank account after the stay reaches its payout release point. For cash bookings you already hold the payment and settle ShamStay's commission instead.

No. If you need immediate help, contact local emergency services first, then let us know by opening a support case.

Open a support case with the Listing concern or Safety concern category, or use Report message inside a conversation.

Property ratings come from public guest reviews connected to completed ShamStay bookings. Read how guest reviews work, including publication timing and reporting.

Hosts pass an identity and application review, and each property is reviewed before it is published. Learn more about trust and safety.